I have hired a wedding car company, they have been booked since June last year and we get married in June this year.
I do not think they balance the books every mnth because I have been making down payments on the balance via internet banking, I called them the other day to confirm the balance and they claim that they have not received a payment since November.
I asked for an additional hour on the hire time ( I asked for this in November) I understood that there was an additional £45.00 to be added to the balance. I called them on Sataurday and they wanted to put another £60.00 on the balance for the same thing that should have been done in November.
The pick up times were correct until recently.
Then, earlier this week they sent me confirmation of the wrong pick up times!
Do you think I should demand a discount due to their incompetance?
I think I am more organized than these people……
I have all my receipts, I knew what the balance was, I just wanted to see if we were singing from the same hymn sheet.
I have emailed them telling them of the discrepency, attaching previous emails, detailing of my request for int additional hour and confirmation of the times etc
I have a fold in my inbox saying wedding!
Absolutely, I would want, from a manager or owner, in writing that you are getting a discount. This is too much hassle to deal with. If they wont get you a discount, I'd want a refund, in full, and take your business elsewhere. Show them your receipts that have your payments on them as proof. This is absolutely ridiculous. Hopefully, you'll have a good outcome.